Contact Us

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New Milton
Hampshire
England

Terms & Conditions, Shipping & Sizing

Payments

Fran accepts credit and debit card payments via PayPal. All orders, domestic and international, paid with PayPal must be shipped to the verified address on your account.

Resizing

Fran will happily resize any ring from her collections free of charge, however the customer must cover all shipping costs. The ring must be in its original condition and packaging, with the new ring size indicated, and returned within 30 days of receipt. Contact Fran prior to the return so she can advise of the return address. 

 

Shipping costs

Fran offers free domestic and international delivery for all purchases and custom orders.

 

Delivery & Shipping policy

Fran offers shipping to all international locations. All items are shipped with the appropriate insurance as Fran cannot be held responsible for damage or loss in the care of the shipping agent. All parcels will require a signature upon receipt.
 
Much of Fran’s work includes items which are made to order so if you need an item by a certain date, please get in touch to find out the item’s lead time or current stock availability.

All domestic and international deliveries are sent via express 3-Day delivery. This does not guarantee that you will receive your item 3 days after placing the order, it is a guarantee that your item will be delivered 3 days after it has been shipped
 
Note for international customers: many countries charge VAT or duties on imported goods, it is advised that you to look into whether you will be charged an import fee as Fran cannot be held responsible for any charges levied by your country of residence. All additional fees are to be paid by the customer at the time of delivery. Please remember thatfree international shipping is offered as a way to help with any customs costs.

 

Finding your ring size

The best way to determine your ring size is to simply pay a visit to your local jeweller to be professionally sized. If you are from outside of the UK please note that your size may need to be converted. Fran uses an international ring size conversion chart (please note that some do vary so it may still be worth checking with a local jeweller). Please use the following link to the conversion chart Fran uses.

http://www.ringsizes.co/

 

Custom designs

All custom designs are very much tailor made processes for each customer. Rest assured that you will be notified of any labour and shipping time frames at the time of your order. Fran will endeavour to try her best to get every item of jewelry to her clients in the time they have requested. A 50% deposit is required once final designs and gemstones are approved. The final balance is due on completion prior to delivery/shipping.

A time frame for custom orders will be discussed on a case-by-case basis and depending on the project.

 

Returns, cancellations and exchanges (excluding custom designs)

Once your order has been submitted, any cancellations must be made in writing through email, prior to the processing of that order, which is usually within 24 hours. No cancellations are allowed once an order has been processed.

Fran will gladly accept returns for shop credit on any item (except for custom designed jewellery) that is in its original condition for shop credit only. For all exchange requests, please contact Fran within 5 days of receiving your order. It is required that all merchandise be shipped within 5 days from the date your email is received. If requests or returned merchandise for exchange fall outside the above time frames, your return for exchange will not be accepted. Item(s) will be returned for exchange at your expense.

Fran reserves the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the store credit will not be granted.