Frequently Asked Questions
Do you accept PayPal?
Yes, you can pay securely using PayPal through this website.
I don't have PayPal, do you accept card payments?
It is not a problem if you don't have a PayPal account, you can still pay via PayPal through this website with a credit/debit card. To do this, add an item to your basket as usual and select the second checkout option ("Pay without a PayPal account"). This will allow you to pay via card safely through PayPal without needing an account to do so.
Do you accept payment plans?
Yes, payment plans can be arranged to suit you. For any piece, a 50% deposit is required once a design is approved. The final balance is then due prior to shipping, once the piece is complete.
All invoices are sent via secure PayPal (you do not need an account for this). This allows you to pay the 50% deposit upfront and then the remainder in your own time. This also means that you can pay the remaining balance in installments if you wish.
How long is delivery?
Each piece has a different time scale for completion as they are all handcrafted by me in the workshop. Current lead time is 6-8 weeks but if there is a specific date you have in mind, please contact me beforehand to see if this is possible.
How do I translate my ring size into UK sizing?
As Fran Barker Design is a UK based company, we use UK ring sizing. If you don't know your UK ring size, you will need to convert it. There are two ways to do this, that I would recommend; the first is to visit your local jeweller and ask them to check your ring size and convert it for you. Alternatively, if you already know your size, you can use Fran's conversion chart.
My size isn't listed, what should I do?
If your size isn't listed, please contact me and I will advise if this size is available for the particular ring you wish to purchase.
Can I send gemstones or old jewellery to be used in new designs?
You are more than welcome to send your own materials to be reworked but please bare in mind, if you are not based in the UK, you are responsible for sending and insuring your jewellery and paying any import fees that may be incurred.